FREQUENTLY ASKED QUESTIONS

That's one less thing you need to worry about….

We know that preparing for surgery and recovery can feel overwhelming. We've answered some common questions to help make hiring your recovery equipment simple, straightforward and one less thing for you to think about.

VT Recovery 💜💛

  • A refundable $50 deposit is required when hiring equipment. We will endeavour to return your deposit as soon as possible following the return of your equipment. Please allow 3–5 business days for the refund to be processed.

  • We understand that recovery times can vary. If you need to extend your hire period, please contact us as soon as possible so we can discuss availability and arrangements.

  • Every patient's recovery requirements are different. We offer a range of posturing equipment and bundles to help make your recovery more comfortable. Your ophthalmologist will advise you on the positioning requirements specific to your surgery.

  • We understand that surgery dates can sometimes change. Please contact us as soon as possible if your arrangements change, and we will discuss the available options with you.

  • Absolutely. A family member, friend or carer can arrange to collect the equipment for you. Please let us know beforehand so we can coordinate collection.

  • No. VT Recovery provides equipment hire to assist with post-vitrectomy recovery and positioning. We do not provide medical advice or determine your posturing requirements. All medical advice and positioning instructions must come from your treating ophthalmologist.

  • We currently accept bank transfers or cash.